Return & Refund Policy

We want you to love what you ordered — but if something isn’t quite right, we’re here to help. If your item is faulty or not as described, you are entitled to a refund or replacement. For other returns, you have 14 days from delivery to let us know you’d like to return your order. Return shipping may apply.

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Damaged or Incorrect Items

If your item is damaged, faulty, or not as described, contact us within 30 days of delivery.

We’ll:

  • Offer a full or partial refund, or
  • Resend the correct item — at no extra cost to you

 

Change of Mind?

No problem. You can return your order within 14 days of delivery — for any reason. Return shipping costs will apply unless the item is faulty.

Please double-check your order before confirming.

 

How to Request a Resolution?

 

Email us at support@hydra-code.com with:

  1. Your order number
  2. A photo of the item (if applicable)

Our team will get back to you within 48 hours. If eligible, a refund or replacement will be processed within 5–10 working days.