FAQ

General

Where do you ship from?

Orders ship from trusted international fulfilment partners.

How long does shipping take?

Processing: 1–3 business days.

Delivery: 7–15 business days, depending on location.

Do you ship internationally?

Yes, we ship worldwide.

 

 

Orders & Payments

Will I receive a tracking number?

Yes. A tracking link is emailed once your order ships.

Can I change or cancel my order?

Changes or cancellations are possible within 12 hours of purchase.

What payment methods do you accept?

All major debit and credit cards, plus secure checkout options.

Is my payment information secure?

Yes. All payments are encrypted and securely processed.

 

Products & Sizing

How do I choose the right size?

Use the size guide on each product page. If between sizes, size up.

Are product colours accurate?

Colours may vary slightly due to lighting and screen settings.

 

Returns & Issues

What is your return policy?

Returns are accepted within 14 days of delivery for unused items.

What if my item arrives damaged or incorrect?

Contact us within 48 hours with photos and we’ll resolve it.

 

Need help?

Contact our support team and we’ll assist you.